Organisational Design & Structure

An Organisational Design and Structure defines how activities such as task allocation, coordination and supervision are directed toward the achievement of organisational aims. (National Parliament).

Operational Excellence

Operational Excellence is the execution of the Business Strategy more consistently and reliably than the competition.


  • We have supported the design and restructure of numerous public sector organisations since the democratic dispensation was established;

  • We have developed business cases and feasibility frameworks for new organisations;

  • National Prosecutions Authority, Parliament and the NCOP, City of Johannesburg and its Entities, Gauteng Growth and Development Agency;

  • Our OD work is based on sound understanding of the policy and regulatory framework impacting organisation development work in the public sectors;

  • We have undertaken OD exercises for TAU and GTAC

Business Modelling

A business model describes the rationale of how an organisation creates, delivers, and captures value, in economic, social, cultural or other contexts.

  • We have support the design and implementation of business process improvement interventions in the public sectors;

  • Our BPM methods and tools are aligned to industry best practices;

  • We have undertaken process improvement exercises for National, Provincial and Local Government clients;

  • Gauteng Shared Services, City of Johannesburg, DCOG and NDOH

  • We have undertaken process design exercises GTAC

Quality Management

Quality Management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a Quality Policy, creating and implementing Quality Planning and Assurance, Quality Control and Quality Improvement.